[{"slug":"origin","nav":"Origin","model":{"heading":"Origin","items":[{"heading":"What are you doing about the impact of COVID-19 on your people and your supply chains?","copy":"

In an ever-changing situation, we’re doing all we can to deliver our brews to as many people as possible, while prioritising the safety of our people here in Harrogate. As a food and drink manufacturer we’re regarded as an essential service and the demand for our products is high. We’re working harder than ever to keep things running, while rigorously following the guidance of Public Health England.

We’re also in close contact with our suppliers around the world – many who are experiencing the impact of COVID-19 in their own countries. Tea and coffee production is essential to the livelihoods of millions of farmers and workers and our strong relationships and open dialogue will come to the fore as we do all we can to navigate these challenging times together.

You can find out more about how we're working with our local and international communities here.

"},{"heading":"Where does your tea come from?","copy":"

All over the world! We work with many different suppliers across the world, from Africa, India, Sri Lanka and China. To find out more specific detail you can take a look on our products page.

"},{"heading":"Where does your coffee come from?","copy":"

To find out exactly where your favourite blend is from, you can take a look at our products page which has details of where we source coffee from for each product.

"},{"heading":"What are you doing to make your supply chain transparent?","copy":"

Our supply chain is already pretty transparent and we were actually the first of the big UK tea and coffee brands to make our supply chain available to the general public. You can see it all on our supply transparency section. We’re working hard to continue giving you transparency into our products and looking at new ways of sharing this with you. If you have any further questions about this, please do contact us.

"},{"heading":"How do you guarantee that your tea and coffee farmers are paid fairly?","copy":"

Through our Taylors Sourcing Approach (TSA) we aim to pay prices that will support producers when market prices fall to unsustainable levels. To help us do this we try to maintain an open dialogue around producers’ costs and transparency around the actual financial return to the farmers and workers whose tea or coffee we’ve bought. You can find out more about our approach to sourcing here.

"},{"heading":"Are you Fairtrade?","copy":"

Our core tea and coffee ranges are fully certified by the Rainforest Alliance, Fairtrade or Utz. Third party certification is an element of Taylors Sourcing Approach - our unique approach to sourcing our tea and coffee which focusses on quality, relationships and sustainability. You can read more about it here.

"},{"heading":"What do you do to support tea and coffee farmers?","copy":"

The way we work with our tea and coffee farmers is hugely important to us and you can find out about it all on this site. If you’re looking to get under the skin of our community projects are origin you can find out more in our At Origin section. If you’d like to learn more about how we work with farmers you can find this on our Farmers and Workers pages. As part of our sourcing approach we also regularly visit our suppliers and farmers and you can keep up to date with this in our Trip Diaries.

"}]}},{"slug":"products","nav":"Products","model":{"heading":"Products","items":[{"heading":"What method do you use to decaffeinate your tea?","copy":"

We use a method called Methylene Chloride. Methylene Chloride is an extraction solvent which is very 'caffeine selective' which means it has less of an effect on the taste profile and characteristics of the tea. It is used in a number of applications, including brewing and as part of the outer on various pills and tablets.

Minuscule amounts of Methylene Chloride may still be present in the tea leaf after decaffeination, but these will be removed as the tea brews. Methylene Chloride boils at 40 degrees so it evaporates as soon as boiling water hits it.

"},{"heading":"Do your tea bags contain pesticides?","copy":"

No - none of our tea bags contain pesticides and we have to test this by law.

"},{"heading":"Are you products Vegan?","copy":"

Yes they are - even Biscuit Brew!

"},{"heading":"Are your products tested on animals?","copy":"

Our products aren't tested on animals, they're tested on our people! We have a tea buying team that test all products from each product line, every day before they go out to supermarkets.

"}]}},{"slug":"packaging","nav":"Packaging","model":{"heading":"Packaging","items":[{"heading":"When will you get rid of all plastics in your packaging?","copy":"

Our aim isn’t necessarily to get rid of all plastics. Where we think plastic is unnecessary or problematic, we’re looking at other alternatives (being mindful of the carbon footprint of these other options). However we recognise that plastic may be the best available material in some circumstances, and in those cases we want to move away from virgin oil-based plastic to either recycled or plant-based plastic. Also, we pledge to make all of our plastic packaging reusable, recyclable or compostable in line with the UK Plastics Pact targets. We’re working to achieve all this by 2025 but will make changes sooner where we can. If you want to read more about this and which plastic items we’re tackling at the moment, please take a look at our Plastics Statement.

"},{"heading":"Why do you still have plastic around your boxes of Yorkshire Tea?","copy":"

The plastic around our boxes keeps your tea fresh and stops anything from contaminating it. Most other companies use plastic overwrap as well, but we know this isn’t the best format and we’re looking at changing that. Right now we’re testing new box formats and materials that would mean we could remove the overwrap while keeping the teabags fresh and taint-free. This will take a bit of time and we need to test the shelf life of the new box to make sure it meets our requirements. We’ll keep you posted on this as well and you can read all about our commitment to removing unnecessary plastics in our Plastics Statement

"},{"heading":"Why don’t you put your coffee in paper bags?","copy":"

All of our ground coffee and coffee beans are packaged in an oil-based plastic film which isn't recyclable. We use this material because it keeps the coffee as fresh as possible to ensure you get a quality brew, and alternatives we’ve seen may struggle to maintain the quality we want. We are scanning all other options though, trying to find a viable solution, and are aiming to have switched over to a recyclable alternative by 2025.

"},{"heading":"Is your packaging recyclable?","copy":"

This is a tricky question, mainly because we have lots of different packaging, but a lot of our products do contain some packaging that is recyclable. We've actually put a little guidetogether on how to recycle our products which you mind find helpful. We know we have a way to go, and there are still packaging elements in all of our products that need changing, which is what we're doing. A few years ago we signed up to the UK Plastics Pact and we have agreed to get rid of all unnecessary and problematic single-use plastic and to make all remaining plastic packaging reusable, recyclable or compostable by 2025. We're hoping to do that a little sooner but we will make sure we keep you all updated. This is something really important to us but we want to make our decisions carefully, and not move away from plastic at the cost of reduced quality or a significantly bigger carbon footprint.

"}]}}]

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