TSA is built on the great relationships we hold with our suppliers and has allowed us to transform the way we work with them.
One of the key elements is around long term contracts – which are rare in the tea and coffee industry. We operate forward contracts with our suppliers which often run for three years. These provide our suppliers with a level of financial security allowing them to plan for their business in the longer term.
Secondly, we want to ensure we’re paying a fair price to our producers. Our commitment is to pay prices which will at least cover the cost of production, to support producers when markets fall to unsustainable levels.
To help us do this we try to maintain an open dialogue around costs of production and transparency regarding the actual return to the farmers whose tea or coffee we’ve bought.