Family values

We’ve always been a family business, and we’re committed to retaining our independence, which is why everything we do is based on enduring economic principles. We also recognise the importance of a stable supply chain, which is why we work hard to support the financial interests of the communities we buy from.

We know our business depends on people, which is why we’re committed to a stakeholder model that rewards everyone that contributes to our business. This includes our family owners, the people who work for us, the communities we buy from and the individuals that buy our tea and coffee. Without you, we couldn’t do what we love, and that’s why we’ll always work hard to give something back.

We think our products are brilliant. We’ve built our reputation on their universal appeal, and we’ll always work hard to maintain exacting standards. We also believe in top-notch customer service, and we’ll always do our level best to exceed expectations.

We’re committed to operational excellence. We’ve been in business since 1886, and we’ve always valued efficiency and precision. We also work hard to ensure that bureaucracy never gets in the way of common-sense and clarity.

We buy from communities that are threatened by climate change, deforestation and soil erosion. We also know that the long-term health of our business relies on sustainable practices which is why we’re always working to protect the planet. We plant trees, encourage responsible agriculture and invest in eco-friendly initiatives all over the world.

We love what we do. We’re deeply committed to creating an enduring legacy and we think our drive and commitment to excellence is one of our greatest assets.